"My Bank Was Great" Shock

I recently had my entire current account and overdraft cleared out by fraudster b******s. I spotted the problem when I went to get a tenner out of the cashpoint and it wouldn't let me have any money. Then I got a little mini statement to check what was going on and found a debit of £520-odd quid. Fled into the bank (LloydsTSB), where the nice lady asked me some questions ("You've got pending payments totalling £1800 - is that right?"!!!) then got me to phone the number on the back of my debit card (what do local branches do these days?) and a few days later it was all sorted - the bank refunded immediately. I was penniless for a few days until I got a new card, but somehow managed to survive, and was ecstatically happy when I found a fiver hiding in my purse behind my Cafe Nero card.